Please fill out the Return Form delivered with your order or insert a note requesting either a refund or exchange. In order to sanction a return, we must be notified within 14 days of purchase by email All items must be returned to us within 14 days of notification. This is seen as customisation or personalised and falls outside of the distance selling regulations. PLEASE NOTE - Any garment which has been altered to the customer's own measurements will not be eligible for a refund. Any item returned must be in its original condition, unworn and with all packaging and garment tags attached. In the unlikely event that you are not completely satisfied with your online purchase, we will be happy to offer you either an exchange or a full refund. Leonard Silver Menswear is committed to ensuring you receive the best possible service to meet your requirements. Leonard Silver Ltd, 51 Savile Street, Hull, HU13EA, UK If you have any queries please contact us: Tel 01482 223025 or email Address. If your purchase qualifies for free shipping but then return items that makes your initial purchase fall below the free shipping threshold shipping costs will be deducted from the refund. Orders to the Rest of the World are charged at £25ĭelivery charges outside the UK are listed in the drop-down box for the country of destination when ordering. Orders to Non EU and the Rest of Europe are charged at £20 We suggest checking this before ordering. Please be aware since leaving the EU some European countries might incur additional charges on parcels from the UK which are beyond our control. Orders to EU Countries on the Mainland are charged at £9.95 If in doubt please call us.ĭeliveries outside the UK will take a little longer but we will do our utmost to deliver in a reasonable time. We try to maintain a next day delivery service to most areas of the UK mainland some remote areas may take a little longer and we can not always guarantee next day delivery as occasionally there may be unforeseen problems which may be out of our control. Certain areas of Scotland, Ireland and Northern Ireland may take 2-3 days. South Georgia & South Sandwich Islands (GBP £)Ĭurrently all orders are being shipped free for orders over £199ĭeliveries will be despatched for all orders placed up to 3.00pm every day (subject to card transaction authorisation) & will be sent via DPD overnight transport for next day delivery except Saturday.
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